At On Call Auto Care in Lexington, NC, customer satisfaction has always been a top priority. Recently, the shop has taken a major step forward thanks to the hard work and leadership of its new General Manager, Sabrina Buckner. Since joining the team, Sabrina has focused on improving both the customer experience and the efficiency of the shop’s internal operations and the results have already made a noticeable impact.
One of Sabrina’s biggest achievements has been helping implement a powerful new internal management system called AutoHub. This platform was introduced to streamline how vehicles are checked in, serviced, and documented while technicians are working in the shop.
A key feature of AutoHub is its customer check-in portal, which allows customers to document the condition of their vehicles when they arrive for service. Through this system, customers can upload or review photos of their vehicle during the intake process. Technicians then document their work with additional photos during and after repairs. This creates a clear visual record of the service performed, allowing customers to compare the before and after condition of their vehicles.
This new level of transparency has significantly improved the customer experience. Clients appreciate being able to see exactly what work has been completed and how their vehicle has been cared for. By giving customers greater visibility into the repair process, On Call Auto Care has strengthened trust and confidence in its services.
Behind the scenes, Sabrina has also focused on improving the shop’s operational efficiency. Working with SEC Marketing Group, she helped customize the AutoHub employee portal to include a structured time management system. The new system allows technicians to properly clock in, track breaks and lunches, and clock out at the end of their shifts.
SEC Marketing Group has been diligently customizing extending the software driving the new growth behind the internal systems at On Call Auto Care. They have built custom tools even such as a detailed Time Clock System that is more robust and customizable compared to competitors offering SAAS products.
This structured workflow has made it easier for shop management to track technician productivity and manage workloads more effectively. As a result, the team has seen improvements in overall shop throughput, allowing technicians to complete more work efficiently without sacrificing quality. By ensuring that time is tracked accurately, the shop can better allocate resources and keep projects moving smoothly.
The improvements introduced through AutoHub have helped create a more organized and productive work environment for employees while also ensuring that customers receive faster, more reliable service.
Seeing the positive results from that collaboration, Sabrina brought the same partnership to On Call Auto Care. Working together, they helped revamp the company’s website to better serve customers looking for reliable automotive services in the Lexington area.
The updated website and improved internal systems now work together to create a smoother experience for both customers and staff. It starts from the moment a vehicle is scheduled for service to the final documentation of completed work.
Sabrina Buckner’s dedication to improving operations, transparency, and customer satisfaction has already made a lasting impact on the team at On Call Auto Care. With better tools, clearer communication, and stronger systems in place, the shop is now better equipped than ever to deliver high-quality automotive service to the Lexington community.
As On Call Auto Care continues to grow, Sabrina’s leadership and forward thinking approach will help ensure the business remains focused on what matters most: reliable repairs, efficient service, and happy customers.